Log your Payconiq payment question

The survey will take approximately 6 minutes to complete. 

BEFORE ADDING A REFUND REQUEST:

  1. In case the issue is related to a Cashless bracelet or card: Verify that the Payconiq payment was not added on the cashless wristband or card with a cashless reader at the events' info stand.
    (If not, you can continue completing your request)
  2. Verify that the amount was deducted from your bank account in your banking tool.
    (Continue completing this form if the amount was deducted from your bank account)
  3. Contact our helpdesk during opening hours in case you need assistance.  

The survey will take approximately 6 minutes to complete. 

BEFORE ADDING A REFUND REQUEST:

  1. In case the issue is related to a Cashless bracelet or card: Verify that the Payconiq payment was not added on the cashless wristband or card with a cashless reader at the events' info stand.
    (If not, you can continue completing your request)
  2. Verify that the amount was deducted from your bank account in your banking tool.
    (Continue completing this form if the amount was deducted from your bank account)
  3. Contact our helpdesk during opening hours in case you need assistance.  

Contact details

?

You can find it on the bottom of the card or the back of your bracelet tag

Payment details

?

Visible in your transaction history

Explain the problem thoroughly. Describe the error message or situation in detail. What steps did you take prior to the error message?
Add a .pdf, .jpg or .png file (max. 5MB)