I cannot send money with the Payconiq by Bancontact. What should I do?
Chances are you don't yet have a bank account linked to the Payconiq by Bancontact app.
Sending money remotely to friends (via 'Pay' and 'Contacts') or to merchants (via 'Pay' and 'Shops') only works if you have linked a bank account to the Payconiq by Bancontact app. You can easily link your bank account to the app by tapping on 'Contacts' via the 'Pay' button .
Today, customers of the following banks can link their bank account to the Payconiq by Bancontact app:
- Argenta
- AXA
- Bank van Breda
- Banx
- Belfius
- Beobank
- BNP Paribas Fortis
- CBC Banque
- CPH
- Crelan
- Fintro
- Hello Bank!
- ING
- KBC Bank
- KBC Brussels
- Keytrade Bank
- vdk bank
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Can the same QR code be scanned by different payers?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- How can I protect the data in my app?
- Why does the app want to send messages to me?
- Functions of the app
- Services
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- I get a message in the app that I need to update my app, is this mandatory?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- Why do I need to update my app?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?