I want to log in to the app, but I've changed my phone number or email address.
Did you create your Payconiq by Bancontact account some time ago, but have you changed your phone number or email address in the meantime? If you need to log into the app again, you will be sent 2 login codes as a security measure: one via SMS and one via e-mail. If your phone number or email address no longer matches, you can simply tap the 'I've changed phone number/email address' option. This allows you to delete your account and create a new account with your new details.
ATTENTION: some old versions of the app are no longer supported from a certain point onwards, which means that mobile payments will no longer be possible from then on. In this case, your linked bank account and card(s) will be automatically disconnected in the app. In this case, you must update the app and link your bank account and card(s) again.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
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Privacy and security
- How can I protect the data in my app?
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send messages to me?
- Functions of the app
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Services
- How do I buy a ticket from De Lijn?
- How many people can contribute to a money pot?
- I can't add my Pluxee/Sodexo card, I get a message saying that the number or validity date of my card is incorrect.
- How can I pay with meal vouchers in the Payconiq by Bancontact app?
- How can I add my meal voucher card in the app?
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- I get a message in the app that I need to update my app, is this mandatory?
- Why do I need to update my app?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?