I don’t have enough balance on my meal vouchers to pay, can I complete the payment with my bank account?
Absolutely! We've made paying with meal vouchers even easier. If the balance of your meal vouchers is lower than the amount to be paid, the remaining amount will be paid with your bank account linked to Payconiq. You do not have to make a second payment, this payment with your bank account linked to Payconiq will be processed in the same scan as the payment with your meal vouchers.
Are there products in your shopping basket that you cannot pay for with meal vouchers? Even then the split between a payment with meal vouchers and with Payconiq is automatically made for you.
The feature to pay with meal vouchers is automatically ticked in the payment overview of the app. But this option can always be unchecked if you prefer to pay the full amount with your bank account.
Find out exactly how the feature works here.
Other FAQs
-
Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive a verification code via text message code during the installation procedure.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I entered the wrong verification code during the installation procedure.
-
Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- I cannot send money with the Payconiq by Bancontact. What should I do?
- Sometimes I can’t select a card when I’m conducting a transaction. Why is that?
-
Privacy and security
- How can I protect the data in my app?
- I want to log in to the app, but I've changed my phone number or email address.
- Why does the app need access to the camera in my device?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send messages to me?
- Functions of the app
-
Services
- How do I buy a ticket from De Lijn?
- How many people can contribute to a money pot?
- I can't add my Pluxee/Sodexo card, I get a message saying that the number or validity date of my card is incorrect.
- How can I pay with meal vouchers in the Payconiq by Bancontact app?
- How can I add my meal voucher card in the app?
-
What to do in case of?
- How can I delete my Payconiq by Bancontact account
- I get a message in the app that I need to update my app, is this mandatory?
- Why do I need to update my app?
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- How do I reset my Payconiq by Bancontact-app?
-
Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?