My merchant accepts meal vouchers, but I don't see the option in the app.
Your merchant may currently only accept meal vouchers via card and not (yet) via Payconiq. Only at merchants who allow meal voucher payments via Payconiq will this option be displayed automatically.
For now, it is only possible to pay with meal vouchers via Payconiq at smaller merchants, and not yet in supermarkets.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Where will I find a summary of the transactions I have carried out?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- Why does the app need access to the camera in my device?
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send messages to me?
- Functions of the app
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Services
- I can't add my Pluxee/Sodexo card, I get a message saying that the number or validity date of my card is incorrect.
- How can I find a cash dispenser via the Payconiq by Bancontact app?
- How can I see my meal voucher balance?
- Invoices | Who is POM?
- The amount shown is € 0, but I still have meal vouchers on my Pluxee/Sodexo Card.
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- I get a message in the app that I need to update my app, is this mandatory?
- Why do I need to update my app?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?