What is a SEPA Credit Transfer and why do I need to reconnect my bank account for this?
The SEPA Direct Debit mandate payment in the app will be replaced by a SEPA Credit Transfer as from 19/12/2022, which will give you higher payment limits with the app and increase the convenience.
What do I need to do?
You can continue to pay using your linked bank account up to 19/12. After this date, we kindly ask you to relink your bank account to the Payconiq by Bancontact app in order to continue using all the features. Discover here the advantages of linking your bank account to the app.
How do I relink my bank account to the app?
- Open the Payconiq by Bancontact app
- Go to the Menu in the app and tap on ‘Payment methods’
- Tap on ‘Link my bank account’ and follow the steps
My bank is in the list:
If you have a bank account of one of the following banks, you can immediately reconnect your bank account to the app: Argenta, AXA, Banx, Belfius, BNP Paribas Fortis, CBC Banque, Crelan, Fintro, Hello Bank!, ING, KBC Bank, KBC Brussels, Keytrade, vdk bank.
My bank is not in the list:
This means that your bank does currently not support SCT payments.
- Users with CPH and Bank Van Breda bank accounts will be able to do so very soon. We will keep them informed about this.
- Users with a Beobank account will also be able to link it to the app during 2023.
- Customers of the following banks will not be able to link their bank accounts to the app: ABN AMRO Bank NV, Aion, Europabank, F. Van Lanschot Bankiers , MeDirect Bank SA, NIBC Bank, Rabobank.be, Santander Consumer Bank, TransferWise, Triodos Bank, VRIJ. They can link another bank account.
Other FAQs
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Getting started
- I can’t link my bank account to the app
- I can’t add my Bancontact card to the app. / I receive an error message when I try to add my Bancontact card to the app.
- I did not receive the verification code via email during the installation procedure. What happens now?
- I did not receive a verification code via text message code during the installation procedure.
- I entered the wrong verification code during the installation procedure.
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Making payments
- Can I make or receive payments for any amount with the app?
- Can the same QR code be scanned by different payers?
- Will the amounts paid/received be debited/credited to my account immediately when a payment is made with the Payconiq by Bancontact app?
- Where will I find a summary of the transactions I have carried out?
- I have made an incorrect payment. What do I need to do?
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Privacy and security
- Why does the app need access to the camera in my device?
- I want to log in to the app, but I've changed my phone number or email address.
- How can I protect the data in my app?
- I use my smartphone to make payments. Does my mobile phone operator have access to my personal data?
- Why does the app want to send messages to me?
- Functions of the app
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Services
- I can't add my Pluxee/Sodexo card, I get a message saying that the number or validity date of my card is incorrect.
- How can I find a cash dispenser via the Payconiq by Bancontact app?
- How can I see my meal voucher balance?
- Invoices | Who is POM?
- The amount shown is € 0, but I still have meal vouchers on my Pluxee/Sodexo Card.
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What to do in case of?
- How can I delete my Payconiq by Bancontact account
- Is it normal that I need to fill in my email address and phone number in the app during an update?
- I get a message in the app that I need to update my app, is this mandatory?
- Why do I need to update my app?
- How do I reset my Payconiq by Bancontact-app?
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Miscellaneous
- I can no longer pay with my Payconiq by Bancontact app. I get a message that my bank is refusing the payment because my card or the beneficiary's card is blocked.
- I’m seeing the ‘Authorisation failed’ error message. What can I do to resolve it?
- I’m seeing this error message: ‘Your device does not meet our security requirements. Please see
- I can’t manage to install the app. What are the possible causes?
- I have forgotten my PIN or have entered an incorrect PIN three times. What do I need to do?