Get started with Payconiq GO
Welcome to Payconiq! As soon as you receive your welcome email and activation key (API Key), you can begin setting up your Payconiq payment solution.
Getting started
Open the email titled "Your Payconiq GO details" and enter the provided information
This email contains your GO activation key (API key), which, for security reasons, can only be accessed a limited number of times. Make sure you save these details securely for future reference!
Set up a Payconiq GO user account
You can do this via the Payconiq GO app for merchants or online at go.payconiq.be.
Choose a Payconiq GO username and complete the remaining fields.
You can choose any name. A person, a location—it's up to you!
Set a password for your GO username.
You will immediately receive an email with instructions on how to set up your password.
Log in
Once logged in, print the QR code for this user account and carry out a test payment.
Your welcome pack will be sent only once you have set up at least one Payconiq GO user. You will receive your welcome pack within a maximum of 10 working days after completing the above steps. You can set up as many users as you like.
Carry out a test payment
Open the Payconiq GO app for merchants or head to go.payconiq.be.
Enter the amount and confirm
Have the QR code scanned
The person who pays you confirms the payment
Your screen will instantly display the payment confirmation
Useful tips
View the Payconiq GO transaction summary
In the Payconiq GO app for merchants, users can view and export payment summaries. You can also automate this process via the Payconiq GO menu.
As the Payconiq account administrator, you can log in to the merchant portal to download a detailed overview of all Payconiq GO user payments in Excel or PDF format. Please note, the login credentials for the merchant portal are different from those for the Payconiq GO system.
Download the Payconiq GO app for merchants
You can download the Payconiq GO app for merchants from your preferred app store. If you're not familiar with apps or if you prefer to use Payconiq GO on a tablet or cash register screen, simply access it via go.payconiq.be. This will give you access to the same features as the app.
Setting up additional Payconiq GO users
Create additional users with your Payconiq GO details by following the steps above. Each user will receive a unique username and QR code. If you'd like your employees to accept Payconiq payments via Payconiq GO without sharing login details, simply add their device under 'linked apps'.
Would you prefer customers to scan the QR code on a tablet or display?
You can choose to display your QR code on a tablet or display. This is ideal for accepting payments when you're not at the till—such as in a busy bar, out on the terrace, or on the go. This option can be selected in settings. However, please note that while the "Display QR on screen" option is active, customers won’t be able to scan your GO sticker.
Need a payment summary as a Payconiq GO user?
In the Payconiq GO app, users who are logged in can download payment summaries. You can also set up automatic daily summaries to be sent via email.
View all user transactions in the merchant portal
Managing multiple GO users? In the GO platform, it's not possible to generate a summary for all of the GO users linked to your Payconiq account. However, you can find this via the Payconiq merchant portal, where transactions are visible by user under "All transactions".
Please note that the login details for the merchant portal are different from those for Payconiq GO.
If you manage your company’s Payconiq account, you’ll have access to the merchant portal. From there, you can download a complete summary of all incoming Payconiq payments as an Excel or PDF file when you click "All transactions."
Got any questions about the Payconiq GO app for merchants?
Payconiq GO | Why does Payconiq require an additional email address to set up a GO user?
The email address associated with a GO user is only used for password creation and recovery.
Payconiq GO | Where can I find an overview of my GO transactions?
All daily transactions can be found in the GO portal under 'GO transactions today'. Here, you can also see payments that were not successful.
Click 'Download GO transactions' to request an overview for a specific period. The statement will be sent in the desired format to the linked e-mail address.
You can also automate this process. You will then receive an overview at a set time every day.
Payconiq GO | Will I receive a sticker with my GO QR code?
If you choose the GO sticker solution, you can immediately download the QR code linked to your GO user via go.payconiq.be or via the menu in the Payconiq GO app and print it yourself.
You will receive the sticker version of this code by post at the address you provided when creating your GO user account. Please check that the address you have provided is correct/complete and that it is an address where you can receive post (e.g. is there a letterbox?). Would you like to change this address? Let us know at go.payconiq.be/help.
Haven't received your sticker or want to order a new one? Contact us at go.payconiq.be/help.
Can't find your sticker via the menu in go.payconiq.be or via the Payconiq GO app? Then first check whether the "Use QR code on sticker" option is activated in your settings. If this is not the case, you must first activate it (don't forget to save the changes!), after which the download button will appear in the menu.
Payconiq GO | What is the API key and PPID (Product ID) and where can I find them?
You need an API key and a Product ID (PPID) to set up GO users. You will receive this information via email once your Payconiq merchant account is activated.
Already a Payconiq customer? Request the GO information needed to set up a GO ID.
Don’t have a Payconiq Merchant account yet ? Create one.
How does Payconiq GO user management work?
How can I allow my employees to accept Payconiq payments without sharing my login credentials?
You can now use our new user management feature. Simply share a QR code or a link with your employee(s) to grant them limited access to accept payments on your behalf.
What access does the employee have?
The employee will only have access to accept payments. They won't be able to view transaction reports, link devices, change settings, or access any other features of your Payconiq GO account.
How do employees activate access?
The employee can activate access by scanning the QR code or clicking the link you provide. They can start accepting payments immediately after activation.
Can I revoke access from an employee's device?
Yes, both you and the employee can revoke or unlink the device at any time.
How long will my employee remain logged in?
Your employee will be automatically logged out after 30 days of inactivity.
How can I grant access to accept payments without sharing my login details?
Step 1: Send a request to link the device to your employee
- Go to ‘Linked devices’ in your Payconiq GO-account and click ‘Add device’
- Give the new device a name, click ‘add device’ and show the generated QR code or share the activation link via email, WhatsApp, or SMS.
- Ask your employee to download the Payconiq GO app
- After the employee's device is linked, a success message will appear, confirming the device is ready to accept payments.
- Via the Linked devices menu, you can revoke device access or resend the invite-links if need
Step 2: Ask your employee to follow these steps to link to your account:
- Download the Payconiq GO app on the device.
- Use the QR code or activation link to connect the device to the Payconiq GO account.
- Scan the QR code with the Payconiq GO app or click on the activation link.
- When your device is successfully linked, a confirmation message will appear
- You are ready to accept payments.
Everyone can pay mobile with Payconiq via these apps
Meal vouchers
How do you let your customers know that you accept Payconiq? Read our helpful tips and download promotional materials to boost mobile payments.
Promotional material
Show customers you accept payments through Payconiq.
Merchant portal
Payconiq provides a range of options. Discover how you can easily track incoming payments, download transaction lists, and much more.
