What if I, as the Payconiq Merchant, disagree with the operating fee?
Merchants with a Payconiq Merchant contract are being notified in advance about the introduction of the operating fee, giving them sufficient time to decide how they wish to proceed.
Merchants who disagree with the operating fee can terminate their Merchant contract at no cost before the operating fee comes into force. If specific timings apply to your account, these will be communicated to you via email.
To end a Merchant contract, Merchants are requested to fill out a contact form. Only termination requests submitted via the contact form will be considered.
Once a Merchant contract has been terminated, it will no longer be possible for customers to make payments via Payconiq.
Other FAQs
- Payconiq solution
- My Payconiq payouts
- Managing my merchant account
- Payconiq solutions for merchants
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
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About meal vouchers via Payconiq
- How do Payconiq meal vouchers work for customers?
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- Meal voucher payments are missing from my payment statement.
- How can I track my ‘combined’ meal vouchers and Payconiq transactions?
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Operating fee
- What is included in the yearly invoiced operating fee of 18 €?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- Who does the operating fee apply to?
- Does the operation fee still apply when no transaction has been made?
- Is VAT included in the annual operating fee invoice of € 18?
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