What is a CDD investigation, and why is it necessary?
Payconiq is legally obliged to check the identity of all users to prevent money laundering and the financing of terrorism. When you sign a Payconiq contract, we also request a range of documents. These documents are used for identification and verification purposes (relating to your business and the person signing the contract). This customer research is also called CDD or Customer Due Diligence.
All personal data and documents relating to you and your (co-)business owners will be processed and stored securely. You can find out more information about this legislation and the obligations of financial institutions such as Payconiq on the Federal Public Service Economy website.
Other FAQs
- Payconiq solution
- My Payconiq outgoings
- Managing my merchant account
-
Payconiq solutions for merchants
- Payconiq GO | I want to create a new GO user. What do I need to do?
- Payconiq GO | What is the API key and PPID (Product ID) and where can I find them?
- Payconiq GO | Why does Payconiq require an additional email address to set up a GO user?
- What are the limits for receiving Payconiq payments?
- Where can I track the payment made via my Payconiq by Bancontact app?
- Request a Merchant contract
- Get going with the Merchant Portal
- My Payconiq invoice
-
About meal vouchers via Payconiq
- How can you activate or ask payments with meal vouchers via Payconiq?
- How is a ‘combined’ transaction involving meal vouchers and Payconiq paid out?
- How do Payconiq meal vouchers work for customers?
- Can I also accept eco, gift or consumer cheques through Payconiq?
- How can I track my ‘combined’ meal vouchers and Payconiq transactions?
-
Operating fee
- Does the operation fee still apply when no transaction has been made?
- I have multiple Payconiq Merchant accounts (Merchant IDs) for my business. How can I merge these accounts?
- I received an invoice for the operating fee but I do not agree with this. How can I get a refund?
- Is VAT included in the annual operating fee invoice of € 18?
- My VAT number has changed. Why am I being charged an operating fee again?